Refund policy

Please note the following exceptions to our return and refund policy:

Items may be returned for full refund (minus shipping costs) within 7 days of purchase date with a receipt for in store, 14 days for online orders. 

Discounted/sale items, electronics, beauty products and squishables are final and cannot be returned or exchanged

Returned/exchanged items must have tags still in tact and be returned in original product packaging and must have no visible signs of damage, wear/use, or have been washed. No exceptions. An associate can disapprove of any return for these reasons.

Cotton Candy Kidz is not responsible if items shrink after wash, please read the instructions on the clothing tags carefully.

Cotton Candy Kidz is not responsible for damages made by the carrier during transit, but will work with customer to file a claim

If it is past the acceptable return window timeframe, a store manager may approve a store credit 

All personalized/ embroidered items are final sale. If there are any issues with quality or if what you received is different then what was expected or ordered, we will gladly correct and remake the item.

Customers are responsible for returns and shipping the items back to:

Returns
Cotton Candy Kidz
2059 S. Houston Levee Rd, Ste 117
Germantown, TN 38139

To initiate a return, please complete the following steps: Forward your order confirmation email to request which products you would like to return and the reason to contact@cottoncandykidz.com. 

Once received and inspected, the customer will receive a refund by initial payment or if past the refund window a store credit will be given. If online, expect 2-3 business days. It is not guaranteed the customer will receive a full refund if the item does not pass the inspection or if the item is damaged, the customer will be notified and they can chose to receive the item back at their own shipping cost.

* Cotton Candy Kidz is a family owned, small business. We are not a massive, multinational retail corporation like Walmart, for example. We can not simply afford to be as lenient with returns. Thank you!